The table below explains who we collect personal data about, what that personal data is and the purpose. The last column sets out the ‘lawful basis’ we rely on for processing that personal data which is a requirement of data protection rules. Essentially, companies may only process personal data if they can identify a lawful basis from a list set out in the legislation.
If you are an app user, you can choose to delete the account and data through the app at any time. See ‘settings’. Otherwise, keep your information only for as long as is necessary for the relevant purpose. For example, if we have a contract with you, this will be for 6.5 years after expiration or termination, in order to assist us with any contractual claims. We use a number of criteria for determining the retention period including obligations under law, our need to defend or bring contractual claims within the statutory limitation period and consideration of the original purpose we collected it for.
Data may be shared in the following circumstances:
If you do not provide the personal data necessary, we may not be able to respond to your query or consider your application or request. Basic registration data is required for you to be able to sign up to use the app and use its functionality.
Automated decisions are those made without human intervention that have a legal effect on you or other similarly significant effect. We do not carry out this type of processing activity.
We may sometimes transfer your personal data to countries outside the UK and/or European Economic Area (or between the two), for example if we are using a supplier based elsewhere. You can find the list of member states by clicking on the following link: Click here. The privacy laws in countries outside the European Economic Area and UK may be different from those in your home country. Where we transfer data to a country that has not been deemed to provide adequate data protection standards, we always have security measures and approved model clauses or other adequate safeguards in place to protect your personal data. Please contact us if you would like more details about our safeguards for data transfers.
By law, you have a number of rights when it comes to your personal data. Further information and advice about your rights can be obtained from the data protection regulator in your country. In the UK this is the Information Commissioner’s Office.
We usually act on requests and provide information free of charge, but may charge a reasonable fee to cover our administrative costs of providing the information for: